Field Service Engineer - Centro Sud

You will be a key member of the Service Operation team, you will be responsible for meeting the daily service needs of our customers equipment, assuring customer satisfaction through service excellence.

Your Duties Include:

• Instrument preventative maintenance
• Instrument installations
• Time sensitive corrective maintenance to restore systems to full operation
• Equipment upgrades
• Resolve instrumentation issues through hardware and software trouble shooting
• Manage communications (email and telephone) with customers to ensure resolution and correct follow up to assure customer satisfaction
• Prepare, update and maintain accurate logs, equipment performance data, service records and parts usage software
• Communicate effectively with our sales team and application specialists providing our colleagues with information about the needs of our customers
• Participate in internal company training programs to enhance and increase work related skills
• Active participation with Sales teams in upgrades and service contract renewals within the assigned region.